Alchemy 365 FAQs
FAQs
Need Help Getting Started?
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Do I need to pre-register for class?
Yes, pre-registration is required for all classes! This helps us ensure you’re getting the best experience possible in every class. You can register for class through our website. Once you are a Member, you will get access to our Mobile App! Register HERE.
Do you have showers and lockers?
Yes, our LoHi and Tennyson studios have lockers, changing rooms and showers with complimentary towels.
Can I upgrade or downgrade my membership?
Yes! We’re happy to help you change membership tiers at any time. Just let us know 1 billing cycle in advance and we will adjust your account before your next bill processes. Fill out the form HERE to request a membership tier change.
Can I put my membership on hold?
You can place a free hold on your account for a minimum of 7 days and up to 1 billing cycle (28 days)! If you need to place your account on hold for longer than 1 billing cycle, you may do so for $9.99 per billing cycle. Simply fill out THIS form and your General Manager will reach out to confirm your request has been processed.
How do I cancel my membership?
You may cancel your membership at anytime but must give notice 1 full billing cycle in advance (28 days). To cancel your membership, you must fill out THIS form requesting this cancellation. Your General Manager will reach out within 72 hours to confirm your request has been processed. Our full terms and conditions can be found here.
Do you have a young adult discount?
Yes, Athletes between ages 18-24 get $20 off regular membership rates!
This discount is valid on full-priced membership rates only. This offer can not be stacked with any other discounts. Simply email info@alchemy365.com to opt into this discount. We’ll reach out to confirm you qualify for this discount and setup your account!
NOTE: You will be asked to present a photo ID at your next studio visit to verify your age. Pricing is subject to change once your age no longer qualifies you for this discount.
Do you have household discounts?
We offer a discount to households who train together at Alchemy 365!
Here’s how it works: The Primary member pays full price. Every family member added to your account gets $50 off their membership rate. This discount is valid on full-priced membership rates only. All family members must be on a full-priced membership to redeem this discount. This offer can not be stacked with any other discounts. All family members must remain on active membership to redeem this discount.
Simply email info@alchemy365.com to opt into this discount we’ll reach out to confirm you qualify for this discount and setup your account!
How do I use a Buddy Pass?
1. First, send your Buddy the following link to our online store. Or simply forward them your buddy pass email with this months code!
2. Your Buddy will be prompted to make an account (if they’ve never been to Alchemy before) or sign into their existing account. This step is required in order for someone to use your Buddy Pass.
3. They will purchase a Buddy Pass using the code sent in the monthly Buddy Pass email.
4. Once they have purchased their pass - they can navigate to our schedule and enroll for class!
If you have any questions, we’d be happy to help at info@alchemy365.com.
Reminder: Premium Members get 2 Buddy Passes a month and you must be in attendance with your buddy!
Does my New Athlete 2 Pack have an expiration?
Our New Athlete 2 Pack is for new visitors to try 2 free classes at our LoHi and Tennyson studios in Denver. No strings attached—just a chance to experience Alchemy’s strength-forward fitness. Your 2 Pack expires 7 days after activation, so be sure to book your classes before they expire!
Ready to Pursue Your Legend?
Start your fitness journey at Alchemy 365 with 2 free classes at one of our Denver studios.

