Membership Agreement
Alchemy 365 reserves the right to, from time to time, at our sole discretion, modify our Terms and Conditions with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.
Membership Cancellation Policy
You may cancel your membership at anytime but must give notice 1 full billing cycle in advance (28 days). To cancel your membership you must submit a cancellation request. Cancellations are not accepted in person, via email, or over the phone.
No cash refunds for membership policy
No monetary refunds will be given for any reason, though alternative refunds may be offered, such as credit.
Class Booking and Cancellation Policies
You can cancel a class up to 8 hours before the start time with no penalty. Please review our full booking policies for more information on Late Cancel and No Show penalties: Class Booking Policies | Alchemy
Suspension Policy
You can place a free hold on your account for up to 1 billing cycle (28 days)! If you need to place your account on hold for longer than 1 billing cycle, you may do so for $9.99 per billing cycle. To pause your membership, please fill out the form below and make sure to indicate the start and end date of your hold. If you need to cancel your membership at any time during the duration of your hold, you must follow our standard membership cancellation policy and reactivate your membership for one full billing cycle before the cancellation can be processed. To request a hold, fill out THIS form.
Changing Your Membership Tier
Membership change requests must be made 1 full billing cycle in advance (28 days). To make a change request fill out THIS form. Requests are not accepted via email or in person.
Limited, Express and Basic Rollover Policy
Unused classes do not rollover. All unused classes will be lost at the end of each billing cycle.
Member Drop-In Policy
If you run out of class credits and would like to attend additional classes before your membership renews, you can use a Member Drop-in. Simply pre-register for class like normal. Once you check in for class in the studio, we’ll charge you a discounted rate of $10 for every extra class you attend.
Class Pack Policies
Class packs cannot be returned and cannot be transferred to another client. 10 packs expire 6 months after purchase. 20 packs expire 1 year after purchase. New Athlete 2 Packs expire 7 days after purchase.
Promotional Terms
If you sign up for a promotional membership, membership may increase to full price at the end of promotional period.
